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The COVID-19 Policy defines our current understanding of the COVID-19 situation and Lakky Physiotherapy’s plan in response to the threat of a COVID-19 (also known as coronavirus) outbreak in the United Kingdom.


Lakky Physiotherapy's primary concern is the health and wellbeing of its staff and clients. We have pulled together all the current understanding of COVID-19, what we can all do to minimise the risk of infection/spread and how the service will continue to function during this period.

COVID-19 is a new illness that can affect your lungs and airways. It is caused by a virus called coronavirus.

The UK Chief Medical Officers have raised the risk to the public from low to moderate.


Health professionals are working to contact anyone who has been in close contact with people who have confirmed cases of coronavirus.

The symptoms of coronavirus are as follows:

    • High temperature
    • Cough
    • Shortness of breath

These symptoms do not necessarily mean that you have the illness. The symptoms are like those for other illnesses that are much more common, such as cold and flu.


Generally, these infections can cause more severe symptoms in people with weakened immune systems, older people, and those with long-term conditions like diabetes, cancer and chronic lung disease.

Because it is a new illness, we do not know exactly how coronavirus spreads from person to person.


Similar viruses are spread in cough. Similar viruses are spread in cough droplets.


It is very unlikely that coronavirus can be spread through things like packages or food. Viruses like coronavirus cannot live outside the body for long

Most people can continue to go to work, school and other public places.


You only need to stay away from public places (self-isolate) if advised to by the 111 online coronavirus service or a medical professional.

There are things you can do to help stop viruses like coronavirus from spreading



  • Cover your mouth and nose with a tissue (not your hands) when you cough or sneeze
  • Put used tissues in the bin immediately
  • Wash your hands with soap and water often – use hand sanitizer gel if soap and water are not available
  • Try to avoid close contact with people who are unwell
  • Check if you need medical help. NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.
    • Use this service if:
      • you think you might have coronavirus
      • in the last 14 days you've been to an affected area identified by the Chief Medical Officer as ‘high risk’ and you are feeling unwell with a cough, difficulty breathing or fever.
      • you've been in close contact with someone with coronavirus


  • Touch your eyes, nose or mouth if your hands are not clean.
  • Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone.


If there's a chance you could have coronavirus, you may be asked to stay away from other people (self-isolate).


This means you should:

  • Stay at home
  • Not go to work, school or public places
  • Not use public transport or taxis
  • Ask friends, family members or delivery services to carry out errands for you
  • Try to avoid visitors to your home – it is fine for friends, family or delivery drivers to drop off food for you


You may need to do this for up to 14 days to help reduce the possible spread of infection.


Effective HandWashing

Reduce the chance of infection with regular effective hand washing.  You can watch a video here or refer to the diagram below which illustrates proper hand washing technique with soap and water.


Workspace Hygiene

As there is some evidence to suggest that the virus can survive outside of the human body for a period of time on surfaces, so as a precaution, clean and disinfect regularly touched objects and surfaces using your usual cleaning products.


Flu Vaccination

If you haven’t had one already, you are encouraged to get the flu vaccine. This will reduce the health burden on the NHS by preventing members of the public from catching flu and mistaking it for COVID-19.


Flu vaccinations are available for purchase from most major pharmacies.

If there is a confirmed COVID-19 outbreak reported in any of our clinics we will take action based on advice given to us by the NHS and Public Health England.


Should there be any need to temporarily close any of the clinics, our Operational and Practice Manager and Administrator will be responsible for advising all clients of the situation.

Please be assured that our primary concern is the health and wellbeing of our clients and employees and that we are fully committed to making our work environment as safe as possible.


Below we are sharing the measures we have taken as well as some advice on how we can best protect our clients and employees.

  • We are monitoring the situation daily and making sure the service is fully prepared to react to any confirmed cases in our clinics.
  • We are ensuring our team members are armed with all the support they need to provide a safe working environment, whilst working with local authorities and following local guidance.
  • We are regularly texting our clients, information on Corona Virus and to contact us to cancel their appointment and for next steps if they have symptoms or they have been in contact with someone who has/or is being tested for Corona Virus to minimise the risk of infection.
  • Our team members will regularly sanitise high-frequency touch-points like doors, door handles, common areas, clinic rooms, shelves, glass panels, cupboards and furniture to minimise risk.
  • We have advised all team members to follow the guidance issued by health organisations with regards to self-isolation in the event of any symptoms.


In Summary: 

Websites and are an excellent resource with regards to general hygiene advice and recommendations.


We take the health and safety of our customers and team members very seriously. We are working hard to try to minimise disruption for our clients so that service continues as usual. We appreciate understanding of our clients and employees during this challenging time. We will continue to monitor this situation as a priority and keep our clients and employees informed on a regular basis.


Should you have any further queries regarding COVID-19 and LP’s plan to manage the ongoing situation presented by the current outbreak, please contact Nehal Patel, our Operational Manager.


Ask us a Question

Feel free to ask any physiotherapy related questions over the phone, or send your question via this form below. Your message will be dispatched directly to our staff who will answer as soon as they can.